Shipping policy

Last updated: 23/7/2026

Where we ship

We ship Australia-wide. Stock is held at our Brisbane warehouse — we do not dropship from overseas, so advertised delivery times reflect genuine local dispatch.

We do not currently ship internationally. If you are outside Australia and interested in a product, contact us and we will advise if we can assist.

Shipping costs

  • Orders over $200: free standard shipping Australia-wide.
  • Orders under $200: shipping is calculated at checkout based on your address and the size/weight of the items.

Some large or heavy items (for example, vehicle fridge modules with a shipping weight of approximately 14–15 kg) are sent as bulky freight. Any applicable charge is shown at checkout before you pay — there are no surprise fees after ordering.

Local pickup — Brisbane

Free pickup is available from our Brisbane location. Select Pickup at checkout and we will email you when your order is ready, along with the pickup address and available times. Please wait for the "ready for pickup" email before coming in.

Dispatch and delivery times

  • Orders are typically dispatched within 1–2 business days of payment.
  • Delivery within Australia typically takes 2–5 business days from dispatch, depending on your postcode and carrier availability. Regional and remote areas may take longer.
  • You will receive tracking details by email once your order ships.

Delivery estimates are provided in good faith but are not guaranteed, as carrier delays are outside our control. If your order is significantly delayed, contact us and we will follow it up with the carrier.

Delivery address

Please check your delivery address carefully before completing your order. Once a shipping label has been generated we may be unable to amend the delivery details. If you notice an error, contact us immediately and we will do our best to correct it before dispatch.

If a parcel is returned to us because the address supplied was incorrect or incomplete, we can reship it at your cost, or refund the order less our reasonable shipping and handling costs.

Damaged or lost in transit

If your order arrives damaged, contact us within 48 hours of delivery with photos of the packaging and the item. Do not discard the packaging until the claim is resolved. We will arrange a replacement, repair, or refund in accordance with your rights under the Australian Consumer Law — you will not be left to deal with the carrier yourself.

If tracking shows your order as lost or stalled in transit, contact us and we will investigate with the carrier and resolve it, including replacement or refund where appropriate.

Contact

Questions about shipping? Email us at support@evlectric.com.au