Refund policy

Last updated: 23/7/2026

At EVlectric (JJMK Trading Pty Ltd, ABN 65 685 241 007) we stand behind what we sell. This policy explains your rights under the Australian Consumer Law, our voluntary change-of-mind returns, and how our 12-month warranty works.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In plain terms:

  • Major failure (for example, the product is unsafe, doesn't work at all, or is substantially unfit for its purpose): you choose between a refund or a replacement.
  • Minor failure (a fault that can reasonably be fixed): we will repair or replace the product, or refund you, within a reasonable time.

These rights apply automatically to everything we sell, including parallel-imported OEM products, and are not limited by our voluntary warranty or anything else in this policy. Proof of purchase (order number or receipt) is required.

2. Faulty or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered:

  1. Email us at [STORE EMAIL] within a reasonable time of noticing the issue, with your order number, a description of the problem, and photos or video where possible.
  2. We will assess the claim promptly. For transit damage, please keep the original packaging.
  3. Where a return is needed, we will provide a prepaid return label or arrange collection — you will not pay return shipping for a faulty item.
  4. We will then repair, replace, or refund in accordance with the ACL. Refunds go to your original payment method.

3. EVlectric 12-month warranty

In addition to your ACL rights, products sold by EVlectric are covered by our 12-month warranty from the date of delivery or pickup, unless a different period is stated on the product page.

  • The warranty covers manufacturing defects and failures occurring under normal use.
  • It does not cover damage caused by misuse, incorrect installation contrary to the supplied instructions, unauthorised modification, or normal wear and tear.
  • EVlectric manages all warranty claims directly — you will never be asked to contact the vehicle manufacturer or an overseas supplier.
  • To claim, email [STORE EMAIL] with your order number and a description of the fault. If the product needs to come back to us for assessment, we will arrange return shipping for valid claims.
  • Remedies under this warranty include repair, replacement, or refund at our discretion, and are in addition to (not instead of) your ACL rights.

Mandatory ACL wording: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given by this warranty are in addition to other rights and remedies you have under law. This warranty is given by JJMK Trading Pty Ltd trading as EVlectric, Brisbane QLD, [STORE EMAIL].

4. Parallel-imported products

Some of our products are parallel-imported genuine OEM components, identified as such on the product page. The vehicle manufacturer's Australian distributor does not provide warranty coverage for these units. This does not reduce your protections: your ACL rights apply in full against EVlectric as the seller, and our 12-month warranty applies on top.

5. How refunds are processed

Approved refunds are issued to the original payment method, normally within 5 business days of approval (bank processing times may add a few days). We will confirm by email when the refund is issued.

6. Contact

JJMK Trading Pty Ltd trading as EVlectric Brisbane, Queensland, Australia Email: support@evlectric.om.au